Apply your ticket towards a membership and enjoy unlimited Aquarium visits for a year!
Start your Aquarium adventure today! Follow the simple steps below to convert your ticket into a membership:
Step One: Hang on to your tickets and receipt. We will need to scan them or have access to the bar code number on each ticket you wish to upgrade.
Step Two: Visit our ticketing center to upgrade in person or call our Membership Department at 423-267-FISH within 60 days of the original purchase date to set up your new Membership.
Step Three: Get ready to dive in! Your membership will give you access to unlimited Aquarium visits for an entire year!
Q: How many tickets can I upgrade at once?
A: Our upgrade policy is one-for-one. The value of each ticket type (adult and child) may only be applied to a corresponding ticket type contained within the membership.
You may use the following number of tickets per membership level:
— Individual Plus membership: Up to two adult Aquarium tickets
— Family membership: Up to two adult Aquarium tickets and up to five child Aquarium tickets
— Family plus Guest membership: Up to three adult Aquarium tickets and up to five child Aquarium tickets
— Deluxe membership: Up to three adult Aquarium and IMAX tickets and up to five child Aquarium and IMAX tickets.
*Extra adult Aquarium tickets may be upgraded to add a guest option to any membership level
Q: What happens if I lose my tickets?
A: If you have the receipt given at time of purchase, we will be able to locate the original transaction and complete the upgrade.
Q: My ticket has does not have a price listed on it or it says “complimentary”. Can I still upgrade this ticket to a membership?
A: No. In order to upgrade a ticket, there must be a value listed on the ticket.
Have additional questions? Reach out to us at firstname.lastname@example.org