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Upgrade

Turn your Aquarium ticket into a year of fun!

Apply your ticket towards a membership and enjoy unlimited Aquarium visits for a year!

Start your Aquarium adventure today!  Follow the simple steps below to convert your ticket into a membership:

Step 1:  Hang on to your tickets and receipt.  We will need to scan them or have access to the bar code number on each ticket you wish to upgrade.

Step 2: Visit our ticketing center in person, or contact our membership team (423-267-3474 or joinus@tnaqua.org) within 60 days of the original purchase date to setup your new membership.

Step 3:  Get ready to dive in! Your membership will give you access to unlimited Aquarium visits for an entire year!

Q&A:

Q:  How many tickets can I upgrade at once?

A:  Our upgrade policy is one-for-one.  The value of each ticket type (adult and child) may only be applied to a corresponding ticket type contained within the membership.

You may use the following number of tickets per membership level:

Dual Membership – Up to two adult Aquarium tickets

Family Membership – Up to two adult Aquarium tickets and up to five child Aquarium tickets

Dual Deluxe Membership – Up to two adult Aquarium and two IMAX Tickets

Family Deluxe Membership – Up to two adult Aquarium and two IMAX tickets with up to five child Aquarium and five IMAX tickets.

*Extra adult Aquarium tickets may be upgraded to add a guest option to any membership level

*Extra adult Aquarium tickets may be upgraded to add a guest option to any membership level

Q:  What happens if I lose my tickets?

A:  If you have the receipt given at time of purchase, we will be able to locate the original transaction and complete the upgrade.

Q:  My ticket has does not have a price listed on it or it says “complimentary”.  Can I still upgrade this ticket to a membership?

A:  No.  In order to upgrade a ticket, there must be a value listed on the ticket.

Have additional questions? Reach out to us at joinus@tnaqua.org

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