The Guest Ambassador Volunteer plays an important role in creating a warm, welcoming, and informative experience for Tennessee Aquarium visitors. Guest Ambassadors greet guests, provide directions, answer general questions, and assist visitors in navigating the Aquarium to help ensure a smooth and enjoyable visit.
Volunteers may also have the opportunity to occasionally serve as a mascot in one of our nine mascot costumes, bringing added fun and excitement to guest interactions. More complex inquiries will be referred to the Visitor Services or Education Mentors teams.
River Journey
- Lobby
- Overlook
- Outside of Delta
- Plaza (outside grounds)
Ocean Journey
- Top of first escalator (next to the elevator)
- Top of second escalator (next to the elevator)
- Ocean Journey Exit
Guest Ambassadors should:
- Be at least 16 years of age.
- Be prompt, reliable, and responsible.
- Be committed to the Aquarium’s mission: To connect people with nature and empower them to make informed decisions about water and wildlife.
- Possess a friendly, enthusiastic, and approachable personality.
- Demonstrate strong communication and customer service skills.
- Be able to stand for extended periods and move throughout the facility.
- Be willing to learn and share key information about the Aquarium.
- Be comfortable (if applicable) wearing a mascot costume for short periods — no experience needed, just a fun and engaging spirit.
- Bilingual proficiency in English and Spanish and/or proficiency in American Sign Language (ASL) is a plus.
- Greet guests with a warm and welcoming presence.
- Provide directions to exhibits, restrooms, and other key locations.
- Answer general questions about exhibits, events, and Aquarium operations.
- Assist with guest flow and entry/exit logistics.
- Offer recommendations to help guests optimize their visit.
- Assist guests in locating accessibility resources, including elevators, wheelchair rentals, and other available accommodations.
- Occasionally serve as a mascot, engaging with guests and posing for photos.
- Maintain a positive, helpful, and professional demeanor at all times.
- Refer complex guest questions or concerns to the appropriate Aquarium staff member or department.
Volunteers are required to attend two (2) group training sessions. Training dates and times will be provided during the onboarding process.
Volunteers may commit to three shifts per month.
Shifts are available seven days a week.
Shift Times:
• 9:30 AM – 1:00 PM ET
• 12:30 PM – 4:00 PM ET
Open to both adults and teens
- Minimum 90-day commitment.
- Volunteer a minimum of three 3.5-hour shifts per month.
- Shifts may be scheduled weekly or every other week based on volunteer availability and departmental needs.
