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Visitor FAQs

What is included with my Aquarium ticket?
General admission tickets to the Tennessee Aquarium allow access to both the River Journey and Ocean Journey buildings and all exhibits and experiences on the main tour path.

How long should I plan to be at the Aquarium?
Plan to enjoy at least two hours during your Aquarium visit.

What animals can I see?
Check the Explore section of our website to learn more about some of the animals you’ll meet at the Aquarium. While our living forests and other galleries are open throughout year, some exhibits might require extra maintenance. In the rare case that an area temporarily closes, a notice is posted both on the Aquarium homepage and on Facebook.

Where are the restrooms located?
In the River Journey building, take the lower elevator from the main lobby down to the A-level and turn right. An additional restroom is located on Level 3 in Discovery Hall.
In the Ocean Journey building, you’ll find a restroom just to the right after your ticket is scanned and a second one on the 4th floor on the left just before the Butterfly Garden entrance.

Is there Wi-Fi at the Aquarium?
Yes, Wi-Fi is available in both Aquarium buildings and IMAX 3D Theater.

Is food allowed/available for purchase?
The Tennessee Aquarium operates a refreshment center near the River Journey Gift Shop entrance.  Beverages with a screw cap that are purchased here (including our reusable bottles) can be carried into the Tennessee Aquarium. Additionally, the Aquarium has free water refill stations throughout.  Coolers and outside food cannot be brought into the Aquarium buildings.  Food and beverages may also be purchased at the IMAX 3D Theater Concession Stand and carried into the IMAX Theater.

Is there a nursing area?
Nursing mothers are welcome to nurse wherever they feel most comfortable. A private nursing room is available to the left of the escalator on the A-level of the River Journey building.

Do you allow/rent strollers? 
Strollers are permitted. We do not have any strollers available for rent.

Is the Aquarium handicap accessible? Are wheelchairs available?
All exhibit galleries are fully accessible. Wheelchairs are available for rent on a first-come, first-served basis. A driver’s license is required to hold until the unit is returned. Wheelchair rentals are located at the Guest Services Information Desk at the River Journey exit.

Do you have lockers/coat check?
There are no guest lockers or coat check areas available at the Aquarium.

Can I take pictures/video when I visit the Aquarium?
Yes. However, please be mindful of signage on exhibits where flash photography is prohibited. We encourage our guests to share their favorite pictures on the Tennessee Aquarium Facebook page and on Instagram with #TennesseeAquarium.

How can I find out about jobs at the Aquarium?
Our current job listings can be found on the Jobs page of our website.

Who owns the Aquarium? Where does your funding come from?
The Tennessee Aquarium is a private not-for-profit organization. Our annual funding comes from admission and membership fees, gift shop sales, business sponsorships, grants and individual donations. Visit the About Us section of our website to learn more about our community impact.

I would like to purchase extra copies of/I have a question about the photos taken of me at the entrance to River Journey. Who should I contact?
Showtime Pictures is a separate company which handles the group photos available for purchase at the Aquarium. For more information on contacting Showtime, visit support.showtimepictures.com. For additional assistance, call (423) 785-3021.

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